Welcome to use the drone battery products and related services of DEFNOCO (hereinafter referred to as “we”). To protect your legitimate rights and interests and clarify how we handle your personal information, we have formulated this Privacy Policy. Please read and understand this Policy carefully before using our products and services.
I. Types of Information Collected
We may collect the following information about you:
- Personal Identification Information: Including your name, gender, age, ID card number, contact information (such as phone number, email address), home address, etc., provided when you purchase products or register an account.
- Product-related Information: Such as the product serial number, purchase time, purchase channel of the drone battery you purchased, and usage information (such as the number of charges, battery life, etc., obtained through built-in product sensors or related software).
- Network Information: Refers to information such as your browser type, access time, visited pages, and IP address obtained through technologies like cookies when you visit our official website.
II. Ways of Using Information
The information we collect will be used for the following purposes:
- Order Delivery: Based on your provided personal identification information and address, ensure that the drone battery you purchased is delivered accurately and timely.
- After-sales Service: Used to provide you with after-sales services such as repair, maintenance, return, and exchange of drone batteries. For example, determining the cause of battery failure based on product-related information.
- Product Improvement: Based on the collected product usage information, analyze user needs and optimize the performance and battery life of drone batteries.
- Marketing Activities: With your consent, send you marketing content related to our drone batteries, such as product information and preferential activities.
- Website Operation: Use network information to improve the user experience of the official website and ensure the normal operation of the website.
III. Storage and Protection of Information
- Storage Period: We will store your personal information for the necessary period to achieve the purposes stated in this Policy. After the expiration of the necessary period, we will delete or anonymize your personal information, unless otherwise specified by laws and regulations.
- Protection Measures: We have adopted a series of security measures to protect your personal information, including but not limited to:
- Using encryption technology to encrypt the storage and transmission of personal information.
- Implementing strict access control, only authorizing necessary employees to access personal information.
- Regularly conducting security maintenance and vulnerability scanning on information systems to prevent risks such as information leakage, loss, and tampering.
IV. Sharing and Disclosure of Information
We will not arbitrarily share your personal information with third parties except in the following special circumstances:
- With your explicit consent or authorization.
- As required by laws and regulations or as requested by government departments and judicial authorities in accordance with the law.
- To safeguard our legitimate rights and interests, in reasonable and necessary circumstances, such as responding to lawsuits, arbitrations, etc.
- Necessary information sharing with our partners, and the partners have promised to comply with strict privacy protection regulations and only use your information for the purposes stated in this Policy.
V. User’s Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to apply to us to access your personal information and understand how we collect and use your information.
- Right of Correction: If you find that the personal information we store about you is incorrect, you have the right to request us to correct it.
- Right of Deletion: Under the circumstances stipulated by laws and regulations and this Policy, you have the right to request us to delete your personal information. For example, when you no longer use our products and services and there is no need to retain the information.
- Right of Refusal: You have the right to refuse us to use your information for marketing activities, and you can inform us through the relevant contact information.
- Right to Withdraw Consent: For the personal information you previously agreed to our collection and use, you have the right to withdraw your consent, but this may affect your normal use of some of our products and services.
If you need to exercise the above rights, you can contact us through the contact information provided at the end of this Policy.
VI. Update of the Policy
We may update this Privacy Policy according to changes in laws and regulations, business development, etc. When the Policy changes, we will publish the updated Policy content in a prominent position on the official website and notify you through appropriate means (such as email, SMS, etc.). The updated Policy shall take effect from the date of publication.
VII. Contact Information
If you have any questions, suggestions about this Privacy Policy, or need to exercise relevant rights, you can contact us through the following ways:
- Email Address: sales@defnoco.com
- Contact Phone Number: +86 13534141560
- Mailing Address:2003 Longsheng Hengbo Center, Shenzhen, Guangdong, China, Postcode: 518109
We will reply to you as soon as possible after receiving your request.